Payment -  Credit /Debit Card Sales
We accept payment by major credit/debit cards.
Credit card details are processed by a secure encrypted third party processor (Paypoint) guaranteeing security and convenience. 
You must be the registered card holder to order any item from Olive and Finch. Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods.  We may verify your name and address with your card issuer.  Customers must provide a daytime telephone number.  We do not add surcharges to credit or debit cards.  Unfortunately we can not accept Electron cards.  We reserve the right to decline orders as necessary due toedit card fraud.

Returns - contact lenses are non-returnable unless faulty.

Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods.  The following procedure must be adhered to: Please contact us in the first instance by telephone (01474 854317),  or e-mail to request a return of goods.  We will then issue you with a returns number and advise you of how to return the items to us.  Where goods are damaged or faulty, the cost of returning the goods by the advised method only, will be reimbursed to the customer in addition to the cost of the individual item.
orders@oliveandfinch.com


Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt.Faulty goods should be returned in original, undamaged gift packaging where possible. 

Refunds - In the case of a refund we will generally make payment within 2 working days of receipt of the return and in all events within 7days of cancellation. (unless otherwise agreed).  In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so.  Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund.  Goods should not be returned unless we have given a returns authorisation number.  Always contact us before returning goods.  Please return all goods with the original invoice - this allows us to deal promptly with your returned items.

Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.

Address for Returns;

Please send goods in suitable packaging to;
Meteor Web Marketing - Returns, Greenacres, Hollywood Lane, West Kingsdown, Kent, TN15 6JG.

Contact Details
Email: Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods.  The following procedure must be adhered to: Please contact us in the first instance by telephone (01474 854317),  or e-mail to request a return of goods.  We will then issue you with a returns number and advise you of how to return the items to us.  Where goods are damaged or faulty, the cost of returning the goods by the advised method only, will be reimbursed to the customer in addition to the cost of the individual item.
      Telephone: 01474 854317- 9am to 5pm Monday to Friday
      All calls to the above telephone number are charged at the standard rate.


Privacy Policy

Personal details are collected during the ordering process.  Any information given during the ordering process are held by Olive and Finch for purposes or processing your order only.  These details will only be used for this and not be passed to any third parties. We may occasionally sent out mailings relating to our products.  You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process.  Olive and Finch do not hold or have access to your credit card details.  Credit Card details are held by Paypoint for billing purposes relating to your order only. 

Registered Office (Please do not use this address for returns)
31-33 Albion Place, Maidstone, Kent, ME14 5DY

Meteor Web Marketing Ltd Registered in England & Wales
Company No 6426785
VAT No: 924 7731 10