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Delivery & Returns

DELIVERY

 
We have a choice of 24hr or 48 hr delivery services, with some items available for next day delivery.  Please allow for production time when ordering, eg if an item has a production time of 3 days and you select 24 hr delivery you can expect to receive the item in 4-5 days. 

1st class dispatch - £3,.95

2nd class dispatch - £2.95

Next Day - £7.95 (for eligible items only - please see individual product details)

 

CHRISTMAS DELIVERY CUT OFF
ORDER BY;

13th December 5pm - Printed Glass
14th December 5pm  - Ceramics

17th December 9am - Engraved, Embroidered and Printed Items

 PRODUCTION TIMES

You will find the approximate production time for each product under the product description.  Production times vary depending on the processes the item has to undertake, eg ceramic items have to be printed, glazed and fired with drying in between. These processes cannot be rushed so please do allow for production time when ordering.  In these instances these items are not therefore available for next day delivery. 

At the bottom of each product page you will see 'Production' - this indicates the usual number of days taken to produce this item for you, eg 3 days.  Some items can also be expressly produced and therefore also available for next day delivery which you can choose at checkout.  Please do not select next day delivery at checkout for items that state 'Not available for next day delivery'. If you do so you will be charged accordingly but will not receive the goods any sooner than if you select standard 24 or 48 hour delivery.

RETURNS

As all items are personalised to your specific requirements they may not be returned unless faulty. 

If you do receive a faulty item, please email sales@oliveandfinch quoting with your order number. For the swiftest resolution, if possible please include a photograph of the fault and corresponding details.  We will respond as soon as possible to resolve the issue to your satisfaction.

If a faulty item needs to be returned we will refund the cost of returning by the advised method and a replacement sent or full refund offered.

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